Products

Do you have CAD drawings of your products?

We do! Please fill out our contact form or call us at 855-763-8204 and ask for someone on the Hardware Team. We would be happy to send you the CAD drawings.

Are your products made in the USA?

Our products are proudly made and ship from Michigan in the United States.

Do you have references I can contact about your products?

Please fill out our contact form or call us at 855-763-8204 and ask for someone on the Hardware Team. We would be happy to share a list of references that have purchased and use our products.

Accounts

How do I create an account?

We make registering for an account easy! To register, simply click on the “gear icon” located in the upper right-hand corner of the screen to access the Account screen. Next, carefully enter your desired email address and password in the register section of the page. Once you’ve entered your information, click the Register button. That’s it, your new account has been created. Once registered, you can set-up your shipping address, billing address, and (or) edit your password and account details.

How do I edit my account information?

After logging in to your account, click on the Gear Icon link located in the upper right-hand corner of the screen to access your account information. From here, you can edit your billing and shipping addresses, and (or) change your password.

How do I access my account?

To access your account, simply click on the Gear Icon or Login/Register link located in the upper right-hand corner of the screen. Enter your account credentials in the “Login” area and click the “Login” button.

I forgot my password, how can I access my account?

If you’ve forgotten your password, submit your email address to the Lost Password page, and we will email you a new temporary password. Once you receive your temporary password, you can log in to your account and change your password to something more memorable.

How do I change my account password?

To change your password, simply log in to your account (click the gear icon in the upper right corner of the screen) and click the edit your password and account details link. You’ll need to enter your old password along with your new password. If you’ve forgotten your password, submit your email address to the Lost Password page.

Order Status

How do I place an order?

Once you find a product that you would like to purchase, select the desired product option from the drop down box located to the right of the product image. Next, click the “add to cart” button. If you would like to purchase a quantity greater than one, simply input the quantity in the box to the left of the “add to cart” button.

At this point, you can immediately purchase your product by clicking the “cart” link located in the upper right-hand corner of the screen, then click “proceed to checkout” and follow the instructions in our self-checkout system. If you have any difficulty, please contact us or call us at 855-763-8204 and ask for someone on the Hardware Team & we will help you get the product you need.

How do I view the items in my cart?

You can view and items in your cart by clicking the “basket” icon located in the upper right-hand corner of the screen. If there is no basket visible, then there aren’t currently any items in your cart.

How do I change quantities?

Before adding an item to your cart, you can input your desired quantity in the box to the left of the “add to cart” button. To change the quantity of an item that’s already in your cart click on the basket icon located in the upper right-hand corner of the screen, then input a new quantity in the box to the directly to right of the item’s price.

How do I cancel an item in my order?

Prior to completing your transaction, you may remove an item in your cart by clicking on the “cart” link located in the upper right-hand corner of the screen, then click on the black “x” located to the left of the product image.

If you wish to cancel a transaction that’s already been completed, please call us at 855-763-8204 and ask for someone on the Hardware Team, or use our contact form, and we can help.

My order never arrived, what now?

Argh! We’re very sorry to hear that you haven’t received your order!

Delivery times can vary based upon the type of products you ordered, the order quantity, your location, and the shipping method you choose at checkout. It’s possible that your order may still be in transit, or that there was a problem processing the transaction. You can check on your order status by accessing your account via the My Account or Login/Register link located in the upper right-hand corner of the screen. You may also wish to track your order using the tracking number provided when the order was shipped.

All that said, we’re here for you and want to provide the best experience possible. If you have any questions, please contact us via telephone at 800.426.9496, and we can help.

Shipping

Do you ship internationally?

We can ship internationally, just not through the website at this time. Please fill out our contact form or call us at 855-763-8204 and ask for someone on the Hardware Team and we can help you place an international order.

What is your turnaround time?

Turnaround time varies for each order but it generally takes 3 business days for a standard order to process plus the time it takes to ship to your location.  Shipping time will vary based upon your chosen shipping options and physical location.  Please fill out our contact form or call us at 855-763-8204 and ask for someone on the Hardware Team if you are worried about meeting a deadline. We can help!

Is there any way to put a rush on my order?

We try our best to accommodate the needs of our customers. If you need a rush order, something custom, or have other unique situations that require special attention, please call us at 855-763-8204 and ask for someone on the Hardware Team, or contact us online prior to ordering so we can assist you.

Has my order shipped yet?

When your order has been shipped, we will notify you via email and provide a tracking number.

You can also check the status of your order at anytime by accessing your account or clicking on the gear icon located in the upper right-hand corner of the screen. If you haven’t already, you will be prompted to log in. Your most recent orders will be listed on the account screen under the heading Recent Orders. To view the details of your order, simply click the order number or the “View” button associated with the appropriate order.

An item is missing from my shipment, what now?

Oh no! We’re sorry to hear that your order was incomplete. Please call us at 855-763-8204 and ask for someone on the Hardware Team and we’ll help make things right.

Can you ship my P.O. box?

At this time, we do not ship to P.O. boxes. All orders must be shipped to physical street addresses.

Payments

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and JCB credit cards through our online checkout. If you need to make different arrangements please call us at 855-763-8204 and ask for someone on the Hardware Team.

Do I have to pay sales tax?

We currently charge state taxes for orders that ship to locations inside of Michigan.

I have a question about my charges, who do I contact?

If you have questions regarding credit card charges or an error that requires special attention, please call us at 855-763-8204, ask for someone on the Hardware Team, and we can assist you.

When will my credit card be charged?

Your credit card will be charged and you will receive an email notification when your order is placed.